At She Pleases, we strive to provide our customers with high-quality adult novelty products that meet their needs and expectations. Due to the nature of the products we offer, our return policy is designed to ensure the health, safety, and satisfaction of our customers. Please read our return policy carefully before making a purchase.
1. Returns for Damaged or Defective Items:
If you receive a damaged or defective item, we are committed to addressing the issue promptly. We will gladly provide a replacement or offer a refund for the full purchase price, including any applicable shipping charges. To initiate a return for a damaged or defective item, please follow these steps:
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number, a description of the issue, and clear photographs or videos that showcase the damage or defect.
- Our customer support team will review your case and provide you with instructions on returning the item or may request additional information if needed.
2. Change of Mind or Dissatisfaction:
We do not offer returns or refunds for reasons related to change of mind, personal preferences, or dissatisfaction with the product. This policy is in place to maintain the health and safety standards of our products and protect the well-being of our customers.
We take hygiene and health considera3. Hygiene and Health Considerations:tions seriously. Due to the intimate nature of our products, once an item has been opened, used, or its packaging has been compromised, we cannot accept returns for any reason other than damage or defect as outlined in section 1 above.
4. Return Process:
If your item meets the criteria for a return as outlined in section 1, please follow these steps:
- Contact our customer support team at sales@shepleases.com within 7 days of receiving your order.
- Provide your order number, a description of the issue, and clear photographs or videos that showcase the damage or defect.
- Our customer support team will guide you through the return process and provide you with instructions on returning the item.
5. Refund Method:
Refunds for eligible returns will be issued in the original payment method used for the purchase. Please allow 5 business days for the refund to be processed after we receive the returned item.
We understand6. Discretion and Privacy: the sensitive nature of our products and are committed to maintaining your privacy. All communication and packaging will be discreet, and our return process will be handled with utmost confidentiality.
7. Contact Information:
If you have any questions or concerns about our return policy, please contact our customer support team at Sales@shepleases.com.
This return policy is effective as of August 23rd, 2023 and is subject to change without prior notice. It applies to all purchases made through She Pleases. By making a purchase, you acknowledge and agree to the terms of this return policy.
She Pleases She Pleases Sales@shepleases.com